Nuffield Health
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Business Administration Team let Nuffield down!
Huge contrasts between the care side and the administrative side. Quite frankly the administration is decidedly blunt and rude and as this tends to be the department of the company you deal with towards the end of treatment it leaves a nasty taste. As a self funding customer I asked for some help on the hospital invoice which gives one line "Hospital Fee". Recovery from a knee replacement has a lot of physio, a cost which I could recover part of through an insurance policy I have. Having politely asked for an idea of physio costs in the bill of £14,000 plus, the reply I received was:- "Our packages do not breakdown any costings so we are unable to provide any costings in respect of physio costs. The package prices are done a one line price." I can only draw the conclusion that there must be considerable costs that are unjustifiable. Very poor and it has left a very sour taste!