This college is seriously the worst
This college is seriously the worst! The worst in EVERY way - you email management to enquire and complain, they don't reply. Very poor communication and client service! It's taken me the entire year to "fight" with the Learner Travel department to get my daughter's bus fare reimbursements, and then they reply saying my daughter's attendance is below 76%, when it's been 100%. I then email proof of bus tickets and they still don't reimburse us. It took 9 months to finally get their uniforms. Jill Holland is the manageress of the Derby Branch and Alana Disney is the business manageress - each time I send emails, not either of them bothers to follow up on requests and complaints. They keep getting the attendance registers wrong and then my daughter doesn't receive her bus fare compensation because she is marked under 75 % attendance! You can't phone the college either, as no one EVER answers. And then when you email them, there is no reply. I have read some of the reviews on here and some have said they have not even received their qualifying certificates, one is still waiting after 18 months! I am starting to get worried for when this course ends as my daughter will be attending another college and she will need proof of certification. She will definitely not be returning to this college for her follow-up courses!