Czech Airlines
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Definitely one of the worst airlines…
Definitely one of the worst airlines ever! Especially the customer service! On June the 1st we were supposed to fly from Madrid to Pragye at 15:20. The flight was delayed just a hair short of 3 hours. And in a way that they kept moving the new boarding time back and forth a couplr of times so we couldn't even leave the gate to go eat something because we didn't know if they will start boarding if we left for half an hour to get a sandwich. Then we finally boareded... and waited another 30 min in the plane! Then when we finally took off, the plane was EMPTY!! They had a couple of packets of peanuts FOR A 3 HOUR FLIGHT! The whole plane was starving!!! Of course, I barely made my connecting flight to Zagreb and didn't get a chance to gtab something to eat at Prague airport - and the Zagreb plane didn't have any food either!!!!! So even if you want to buy the food (because they sure as hell won't give you any for free!) you CAN'T!!!!! And then I finally arrived to Zagreb thankful that the nightmare is finally over, but noooooo.... they destroyed my backpack that was jn the hold! A gaping hole through 2 layers of waterproof cloth so that the even managed to destroy my cosmetic bag in the big inner compartment! And nobody gives a damn! Supposedly their destroyed baggage service has 30 working days legal time to contact you... they only contacted me after 45 wotking days (2 months) and after numerous emails. And then had the audacity to offer me 50% of the value of the destroyed property IN VAUCHERS!!!!! Like I'm ever going to fly with them again!!!! And now it's been a month and they are ignoring me again!!!!