TR
Travelocity
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Frequent traveler
Frequent traveler. Due to COVID, my travel plans were cancelled by Travelocity. I did not receive a refund. Only an airline credit that could only be used once even if I didn't use the full credit. The remainder was forfeited. The hotel was not refunded. I called the hotel. They informed me that Travelocity keeps the money. The hotel does not receive any of the money if the customer does not actually stay there. The bottom line is that using Travelocity cost me more in penalties than if I had booked everything directly myself. Lesson learned. Shame on Travelocity.