HSS ProService
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Dreadful service!
Dreadful service!! Made an online booking on a Friday morning which was then cancelled Friday afternoon. Called local store who informed me that online booking would have to be cancelled, refunded and rebooked and paid for again over the phone plus £150 holding deposit. Paid and received item following day. Had item ready for collection following Monday as agreed, no one showed up to collect. Get two further emails informing me that I will have to be pay extra due to the item not being collected! Called local store and spoke to very apathetic staff member who simply said 'ignore the emails, we will collet tomorrow' Tuesday comes and goes and no collection, as does Wednesday. Thursday I realise still no refund for online booking so now paid twice plus the £150 holding deposit. Local store call and say no one was available at our location for the pick up despite it being open and staffed from 7:30 - 5:30 daily. Now having been on hold for over 30 mins to speak to someone to try to lodge complaint. DISGRACEFUL SERVICE!! Will never use again!