Direct Freight Express
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Expressly lost my package and dodged all responsibility to find it
Just hopeless basically, could not offer less help or assistance if they tried. Bought a 20" mountain bike (so not a small package) along with some accessories for my son's Christmas present. After about a week I arrive home to three packages (expecting four) delivered, except one is not mine. Mistakes happen, call them up and let them know. A week later nothing, call again, get the 'sorry we have no record of your previous call', answer the same questions, explain the same situation (am missing a package and also have an incorrect package), get promises they'll call me with updates in finding package. About 3 days later get call from delivery truck asking to pick up incorrect package, knows nothing about the missing package. Call Direct Freight again, get the 'sorry, our records only had you had an incorrect package, not that you were missing one', this is despite the tracking information having the missing package still undelivered. A week later, call again 'sorry the person assigned to your case is on leave', answer the same damn questions again, get the same promises, and once again no follow up. Package not delivered, son won't be getting a major part of his Christmas present, and all the while Direct Freight dodge and weave. Avoid