SriLankan Airlines Official
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Total chaos from beginning to end
Tried to buy ticket online. Website didn't work. Tried to call, no one picked up. Called int. offices as well as 24hr hotline- nothing. Searched for office address in Bangkok. Went to their address which is on the website. Was given a new address there and when we got to the newest address, we were told that the office had closed down a month ago. We got a new phone number. Finally someone picked up. We were asked to leave all details including our email and they would confirm back the flight bookings. Never did we hear anything again. In the end we managed a booking online. Now leaving Sri Lanka, we checked in online, have QR code, boarding pass, need to drop bags, except the drop bags counter is full of check in passengers. Then lady at counter couldn't read our 1 yr visa to Thailand. We showed the original in paper and on passport. She then wanted to see an onward booking out of Bangkok, which we don't need even in Bangkok. Utter disaster this airline. Avoid it!!!@