Princess Cruises
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Secretly cancelling cruises
Princess cancelled our cruise to Dubai. I called to ask and they said it was due to geopolitical tensions (which is understandable). I give Princess credit for processing the refund quickly - within 2 days. But the process was weird. I got an email from HSBC asking me to sign up to their portal to receive a refund. Initially I thought it was spam, but after looking closer, I saw the amount matched my cruise ticket price. I looked for a similar notice from Princess about my cruise being cancelled, but there was nothing. So, I called twice and emailed 3 times asking for the reason in writing (an email or pdf). This is needed so I can get airline refunds to and from the cruise. I spoke to a second customer service representative this morning and they promised me a response by the end of today. But that has passed with not a word. It is bizarre that they can send multiple upselling emails, but when the cruise is cancelled - no email. There must be thousands of us in a similar situation.