Appalling business - stay away
The tutor we have is amazing. But everything else is beyond appalling. It is impossible to talk to a human being regarding technical or financial issues. That is, unless you give them a bad review and then they try to resolve the issue. But even then, it becomes problematic, and it becomes obvious that management is dishonest. In my case they have helped themselves to my credit card, as I have ‘paid’ for far more sessions than have been completed. I had a bad time trying to get one of my grandsons to link in with Cluey for his first tutorial. Despite multiple phone calls and emails seeking help, we could not get help from a human being and went around in an AI generated loop of unhelpfulness. I then gave them a bad review and they responded and seemed to resolve the issue. They even promised a free tutorial to make up for the one they did not provide sufficient help for. This did not happen; in fact it looks like they have double dipped into my credit card. Before I became aware of the overcharging, I thought things were going well and my grandson likes his tutor. So, I then decided to get my second grandson tuition. But once again things rapidly went wrong even though they took my money. They have not responded to phone calls or emails, and we just do the AI loop-the-loop. So, I will now report this to Consumer Protection.