Renewell Water
View company profile →
Terrible customer service
Terrible customer service Still waiting on a response on an issue from July, I was advised to get a plumber and get an inlet valve changed, paid £50 and it wasn't blocked, just needed a new filter from renewell water. Got a really offensive and unprofessional text via WhatsApp with an angry emoji. Have rung and emailed and just get ignored and told someone will get back to me. They had no problems taking payment for new filters this week though but no reimbursement or help regarding other situation. Waiting on new filters and have to fit them myself and do self service. I left a complaint before and was asked to remove it so they'd help me and they sent me some bottles to keep me sweet. Really unprofessional attitude, it's a shame as I like the water but hate the lack of effort in resolving issues, you just get ignored. 09/12/22. Spoke to Karen from customer service who helped find out details of this ongoing issue, get to the root cause and resolve it. Finally now I know what to do thanks to Karen. Whomever wrote information on the review didn't bother to tell me any of these details. I was advised to just get a plumber to change the inlet valve, no other details ie him calling you or to do other checks... Inlet valve iwasn't blocked, but was changed to the valve supplied by Renewell, and there was only 1 sent, not 2. no one told me they wanted a specialist plumber, the lack of instruction is what caused this mess. I turned to you for help and your expertise as its your field, only to be criticised. I changed the sediment filter myself and then everything was fine..... Simple straightforward instructions and a professional attitude to resolve problems is all that's needed for a happy customer, not angry emojis and being ignored and blaming your customers. When we have these water filtration systems fitted we are not aware of all the complications that can occur and extra charges we may incur... I wasn't informed of any of that, so it's not very kind to say it's on the customers, if you don't warn us... I shall wait 6 months to see if the same issue occurs and if so, I'll know what needs doing now. Thank you Karen. Sadly no reimbursement of the plumber, but I'm glad I have closure. Nobody needs the headache of all of this.