LifeStance Health
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Feels like we were scammed
I feel we were scammed. I booked the appointment, making it clear I needed an evaluation for my daughter, not a therapist as she already has one she’s comfortable with. A telehealth appointment was made for a week later and at the beginning of the session, after the therapist spent AT LEAST 10 minutes putting us on mute as she worked on her technical issue, I repeated what was needed, and stressed that we don’t need a therapist, we need an evaluation. After a few minutes on useless conversation where the therapist pushed a career choice that my daughter expressed no interest in but therapist repeatedly pushed it anyway, I guess hoping for a different response, I left the room for what I thought was the evaluation. At the end of the session, she made arrangements with my daughter, not me, to meet again the following week. If I hadn’t asked my daughter, I would not have known and been billed another charge when we didn’t show up. No evaluation was done, she treated this as a therapy session, and not even a good one. I’m not sure how I could have been more clear about what was needed but we spent nearly $400 out of pocket and not only do not have an evaluation but have lost time finding someone who can do one. I’m not sure if this company is just incompetent or unethical but it certainly is not one I would ever return to or recommend. Oh, and they just tried to bill me an additional $335, on top of the nearly $400 I already paid.