EC
Economy Energy
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Was with economy energy for 1 year and…
Was with economy energy for 1 year and have now switched. My account is in credit by £300 which I have been in contact to get refunded back. 1st excuse was i need to wait on the final bill to be verified. so i tried contacting again the following two weeks to then be told my refund can now be "reviewed" for a refund. Now I get told there is a backlog and they can not tell me when my refund will be processed. If you have credit in your account you should automaticity get a refund and a email to confirm. I have had nothing. Ive asked on webchat even just for a confirmation email and nothing. seems to be a 4-8weeks wait is all i'm told and now with a big backlog of refunds and no timescale.