Energy Ombudsman
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The Ombudsman is not independent or impartial - it exists to protect big business.
The Ombudsman took my complex case against EON, a case involving hundreds of emails / phone calls etc., spanning almost 4yrs, and solved it in a maximum of one working day (that's assuming the case handler dedicated his whole working day to my case alone). Having expedited my case in an almost unbelievable timeframe, I suspected something was amiss. Armed with an apology and admission of wrongdoing in writing from EON - amongst a wave of other evidence supporting my case - I was reassured to presume justice had been done and my case handler had made short work of EON's paper-thin mitigation. How naive of me. It turned out the tremendous speed with which the case handler had arrived at a conclusion was because, over the phone he literally just repeated verbatim EON's defence. He had no answer to the basic questions I put to him. Had he allowed himself to have been drawn on any one of a number of critical points he would have had to concede that (a) he hadn't investigated my case at all; (b) EON were quite obviously in the wrong; (c) he was always going to find on their side and (d) perhaps most worrying of all, he had zero understanding of basic consumer rights laws. The entire case was a stonewalling, a whitewash, a pre-determined nonsense. I should've listened to those who went before me, who warned me the Ombudsman is there to serve and protect the corporation, not the consumer. Incompetence can be forgiven but rank corruption won't ever be. EON's actions - fully admitted and apologised for in writing - has destroyed my otherwise perfect credit rating. My children will likely miss out on preferred schools due to us being unable to move catchment areas; I can't get the car necessary to carry out my job; our costs will go through the roof when we have to re-mortgage and we weren't able to use any credit for Christmas and beyond. EON have caused my family and I significant problems and untold stress and anguish. The Ombudsman had a chance to fix the problem but chose not to. I cannot express in words how upset and let down I feel by this organisation.