Singapore Airlines
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Unreasonable and Unhelpful
So how is this fair? I felt robbed, held by the neck to accept their unreasonable new timing. They cancelled my returned flight and force me to accept another date and time on a different flight. It totally disrupted my plans. Otherwise, they will be more than happy to refund me the initial amount I paid ( months in advanced) but not the value of the current tickets. There's a reason why people take risk and book in advance in order to get cheaper tickets. Isn't this the game that the airlines are playing? Charging people for more as it gets closer to the departure date. Why aren't they honouring the value of the tickets now? Why do customers have to top up ( in my case USD1300 ) to get back on the SAME flight. It isn't a cancellation, more like a change of time. Stop playing tricks SIA. SIA seemed to have lost their good faith, name integrity and good servivces along the years. Also, they expect customers to call and wait on the line for ages to rectify SIA's own problem. According to your customer service plan: this is what SIA pledged and FAILED to fulfill. In the event that Singapore Airlines cancels, diverts or delays a flight, Singapore Airlines will, to the best of our ability, provide meals, accommodation, assistance in rebooking and transportation to the accommodation to mitigate inconveniences experienced by passengers resulting from such flight cancellations, delays and misconnections. Singapore Airlines will not be liable to carry out these mitigating efforts in cases where the flight cancellations, delays and misconnections arise due to factors beyond the airline’s control, for example, acts of God, acts of war, terrorism etc., but will do so on a best effort basis. Think twice before buying from them. They are not what they used to be. Look elsewhere.