Hotter Shoes
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I am speechless .
I am speechless .. received yesterday. Hotter chose Evri for £4.50 paid delivery and my shoes were thrown over 6 foot gate and the packaging split. The shoes and packaging were completely sodden. I messaged customer service .no reply The shoes have dried and they have watermarks. In the end I rang Stella in customer services who said would arrange a replacement . I asked if I could have postage or discount for a Rose pair .. she said no! Not their problem as Evri’s mistake ..despite Hotter using them and charging £4.50! Then I thought I could save postage and have the rose sent with the replacement! So rang and I asked another lady on customer services who was very rude and condescending. She said she would get Stella to ring .. next day still no Phone call!! Such a shame as lovely shoes !