Donald Russell
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Very poor customer service.
Our first ever order arrived in an oversized polystyrene container, just two thin sheets of bubble wrap to protect the contents, which was clearly insufficient. One item was missing and of the others, four of the six containers had burst open. I had to gather the contents into the only plastic tubs I could find to store in the freezer. I phoned customer service and they were apologetic and offered to credit us for the missing item, as well as additional credit for the damaged packaging. The credit did not appear on our online account, so I emailed and they replied that the credit would be added to our next order. I emailed back asking how much credit was owing, as due to our poor initial experience, I was reluctant to place another order. I asked for a credit refund. I have heard nothing back in the two weeks since. Terrible customer service!