Yuno Energy
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Absolutely Nuts .
Hi , I joined Yuno on the 3rd of January. I have to say they are not doing anything wrong in a legal sense , but my god the way their system of billing works is virtually impossible to follow. I got my head around it after two phone calls to customer service today ( whom I have to say are very polite and helpful ) , but the fact that I have enough intelligence to understand how the system works in a literal sense , doesn’t mean it makes any sense from an ongoing customer satisfaction point of view, I’m going to be driven to distraction every month trying to figure out the actual bill versus the previous advance payment , and then try to figure out the next months advance payment which is based on the 28 days usage previous to the issue date of your most recent bill , so if your checking half way through the month on your smart meter you can’t confirm their figures because you can only go back 4 weeks from the day your checking the information , where they go back 28 days from the date of your previous bill issue date . I’ve no idea how anyone could have done business with this company before the smart meters were installed , you wouldn’t have the foggiest idea what’s going on . Further more my bill is issued up to the 9th of march and the figure is taken out of my account on the 10th , after one day , so if you have any issue you can’t stop the payment , so if you actually have an issue they now have a month payment ahead and the payment for the month that you have the issue with , before you even get a chance to question them , and remember the figure that they’ve just taken allows for the prediction for the month ahead , so basically if you have an issue you’d need an accountant to establish where you stand , and they have a full month payment ahead before you go with your begging bowel to sort out your issue . I was 25 years in business with electric bills of over 1000 euro per week , I’ve never seen anything like it . Stay well away , I’m contracted until 3rd of January next year and I’m counting down the days already . And to Yuno , My account number is 864537 in case you want to contact me or you think this is some kind of scam review . Your companies billing system is ridiculous, and actually shouldn’t be allowed , god help any old person that signs up for this nonsense, just because it’s not illegal doesn’t make it ok !