Ezi Car Rental
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Avoid! Ezi Car Rental relies on luring customers in with cheap rates, then extorting them at the end of the rental period.
Edit: A manager had agreed to keep the $400 bond instead of charging $4999 after I made this review (as per their response). I was also sent another photo of the side of the car where you cannot see the part where the scratch is below the rear left door (in the photo) - but there are other scratches alongside it, indicating that it was there before I had hired it. There are many, many previous reviews from people who have been scammed by Ezi Car Rental. They are relying on customers who will leave the country and not be willing to fight back once they return home. Regarding their response around liability - $4999 is the maximum Ezi Car Rental can charge, and cannot automatically be taken out unless they believe the cost of the repair will be that high - which a scratch would not be. If this has happened to you, and you are still in New Zealand, you can take them to the Disputes Tribunal. I also recommend making a complaint to the Commerce Commission regardless. I had the worst experience with Ezi Car Rental at Christchurch Airport. I chose them because they were a third of the cost of other rental companies - which should have been a red flag. I used to work for a similar car rental company at Christchurch Airport, and while I didn’t always agree with certain policies, we never scammed customers the way Ezi Car Rental has tried to scam me (and, based on other reviews, many others). I rented a car for three days while visiting home. My partner has an accent, and I believe Ezi Car Rental targeted us as unsuspecting tourists. When I picked up the car, I was rushed through the process and told to sign a blank condition report without being given the chance to inspect the vehicle. The staff member assured me she had done it herself before I arrived. The car already had minor wear and tear, but since it was a budget rental, I didn’t expect it to be in perfect condition. When I returned the car, there was no inspection at all - just a quick key drop-off. A staff member told me to throw out all of the forms I had signed and said they didn’t need a fuel receipt to confirm the tank was full. A day later, I received an email claiming I had caused a scratch on the rear door - something I was never made aware of - and that they had tried to charge me $4999 (the insurance excess). They provided no proof beyond a photo that could have been taken at any time. I had already paid them a $400 bond when booking. I immediately disputed the claim and asked them to provide three quotes from reputable garages or to accept the $400 bond as a full and final settlement to avoid dragging out the issue. Instead of addressing my concerns, they simply sent another email stating I owed them $4599. This company relies on luring customers in with cheap rates, then extorting them at the end of the rental period. I have filed a complaint with the Commerce Commission and would urge others to avoid this company at all costs.