LifeStance Health
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Unethical and unprofessional billing
I have already filed a complaint with the BBB about this issue but it is worth documenting here. A few weeks ago I received a new statement with a balance of 575 for a service dated in 2022. They are saying it falls on me because I did not provide my new insurance in a “timely manner” and have stated that they have “documented” a single attempt to obtain this new information but have been billing all subsequent services with this new insurance since 2022. First of all, I have not been contacted only until recently about this issue (about two years later) which includes the client portal. I have not been able to speak with someone over the phone who is higher up to address this issue and now have to go back and forth through messaging with some service representative via the client portal that offers no real quality or professional customer service. Calling them is not a feasible option for anyone who works a regular, full time job. I have spent hours waiting on the phone. This whole thing is obscene and as a medical professional who has worked in the healthcare industry and familiar with billing, knows that this falls on Lifestance.