Energy Ombudsman
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Good result from Energy Ombudsman
Our appointed energy ombudsman, Jonathan McCann, was very helpful and alleviated the huge stress we had been under in a dispute with Octopus Energy over gas consumption at an empty property we purchased. We are very happy with the decision (cancellation of bills, cash compensation and letter of apology) greatly relieved and feel that justice has been done. However, Octopus Energy have not completed part of what they undertook to do, as we still have not received their formal letter of apology, as their emails on this lacked a pdf attachment (basic issue!), and we are still waiting despite two reminders from me. Presumably its too painful to apologise.... In terms of the process of uploading supporting information when making our case, I found this quite tricky and needed family help with merging scanned documents into a single pdf document and compressing it.