British Heart Foundation Furniture & Electrical Stores
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Unreliable Collection Service
UNRELIABLE & UNHELPFUL - We rang and booked a collection of our sofas three weeks ago. They turned up today (10.3.26) and took one look at the sofas and said they would not take them because they had a few dog hairs on (despite us having had covers on the sofas which were only taken off as they knocked at the door, which is probably where the dog hair came from) sofas were in a very good condition (parker knoll) and would have done someone a good turn. We also had issues with them on another booking where everything had been finalised and then upon turning up to collect they changed their minds on what they would take. Totally unreliable & unhelpful with a can't be bothered attitude. They should inform customers on the phone at the time of booking of the do's & don'ts and whether items need to be cleaned first or not. We cannot believe that a Charity can afford to be this fussy and ungrateful and rude. Wouldn't recommend. We've now had to pay for an urgent collection as new sofas being delivered tomorrow.