Chatham Footwear
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DO NOT STAY AT THE CHARLES HOTEL, CHATHAM
We booked and paid for a two-night stay at the Charles Hotel Chatham, through Booking.com, for the last weekend in April. We arrived around 1.00pm, and found the hotel to be completely locked up. There was no answer to the door-bell, or to phone calls to the numbers shown outside. There was a notice saying '24 hour concierge'. We were stood outside, in the cold, feeling very annoyed. Normally, whenever you arrive at a hotel in the daytime, it would be open, even if you could not yet check into your room. Finally, we saw a cleaner, who let us into the lobby, but there was no-one around. I called the mobile number on an internal notice, and spoke to one of the Management Team. He was quite aggressive, with no apology, and said it was their policy to lock the place up until check-in at 3.00pm. Finally another man arrived at reception, and we complained about the whole arrangement. He repeated it was their policy, and again no apology. He then took a phone call, after which he said we could not stay there, and must get out immediately. What a disgraceful way to treat two paying customers. We have NEVER experienced this 'policy' before, and are disgusted at the management's whole attitude. DO NOT STAY AT THE CHARLES HOTEL, CHATHAM. We then went to the St George Hotel nearby, where Fran, the lovely receptionist, found us a room and couldn't have been more helpful.