White Stores - The Outdoor Living Store
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PERGOLAThis company has got it priorities all…
This company has got it priorities all wrong. They advertise in Stock and Delivery within 7 days. Wrong we ordered thinking that our delivery would be within the time scale because we were going away a few days later. After not getting a delivery date in the first few days. Contacted Customer Care. Was told that there was no given time limit for delivery and we would have to wait. Sevdays later still no delivery date contacted Customer Service again. Basically told we would have to wait until the delivery company got round to us. It eventually arrived 5 days after we left home and so we had to get a neighbour to come and get it in. It sat for a further 8days in Garden soaking wet. But that’s not all started to erect the Pergola gets half way through only to Find one of the screens was missing. Contacted Customer Service again by email now awaiting a response. The reply was you need to wait for 5 days for them to get round to dealing with you. Still Waiting.