Yü Energy
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🌩️ Shocking Service – Unfair Charges and Zero Accountability!
We had an incredibly frustrating experience with this company. They penalise customers for not having a smart meter, yet failed to turn up twice to install one. Despite their no-show, they still reserve the right to fine you heavily if you’re not “ready” when they finally decide to arrive. Their customer service is equally poor—complaints are either ignored or selectively answered. They respond only to the parts they choose, providing incomplete and misleading information. We were repeatedly given the wrong advice, and no one seemed to take ownership of the issue. In the end, we had no choice but to switch providers. Months later, we are still waiting for compensation for the financial loss we suffered due to their incompetence and mishandling. Avoid if you expect basic accountability or respect as a customer.