US Mobile
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Cheap company, but overseas service is non-existent
I've been a USMobile customer for a very long time. When the service works, it is great. But if you have a problem, it totally fails. The tips on the website are useless. The service bot makes it almost impossible to reach a rep. Sometimes they can fix your problem. If it is an overseas problem, they usually can't. When they went to free esims for countries, it was almost impossible to install them. Then they switched their software so it grayed out the second esim so you could not install an esim unless you took out your Sim card. I found this by spending extended time with esim companies and Samsung. Now you get free extended roaming in certain countries. But apparently it is ONLY ONE COUNTRY, BUT THAT IS NOT STATED! I chatted with a rep that I was going to both Turkey and Egypt. He said it was no issue, extended roaming would work in BOTH! I had a 7 hour layover in Turkey, the roaming was great. When I came to Egypt, I could not get any roaming. I could not even get internet as I now had no network at all!,I was stranded at the airport with no ability to call my driver. When I finally reached USMobile, which is very difficult to reach in a foreign country, I reach a rep. He said he would find an answer. I waited 30 minutes and NEVER GOT ONE! HE NEVER EVEN SAID HE LEFT!! I CAN NOT RECCOMEND THIS COMPANY IF YOU TRAVEL AND WANT TO USE YOUR PHONE FREE INTERNATIONALLY! IT SIMPLY WILL NOT WORK!