Michaels Stores
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Do not order online. They cancel orders for no reason and live agents are incompetent and copy and paste.
I love Michael's store and I shop with them in-store pretty regularly. But I would never shop with them online even for store pick-ups. The app and website is terrible. On the app, I was shopping and added things to my cart to pick up at location #1. I went to the website to shop on the computer after, and placed the order and it switched the pickup location to location #2. Since it was late, I checked their help page and it states that I can request to cancel pick-up orders by contacting customer service if needed. So I placed a new order to the correct location #1. Hours later in the middle of the night, my location #1 pickup was cancelled fro no reason. Next day, I contacted live chat and spoke to an agent who didn't know what she was talking about. I clearly explained to her multiple times that I want to cancel the location #2 pickup order and she kept copy and pasting "we can send you a UPS label for a return" when I stated 3 times that this is NOT a delivery order, it's pickup. Then she kept saying they cannot cancel orders even though Michael's own help page says it's possible. Then she confused herself about the 2 orders and kept saying one is cancelled; yes duh, the one I want is cancelled, that's why I'm chatting with you in the first place. She then told me it was cancelled because of payment verification issue even though both orders used the same exact payment info and the other order wasn't cancelled. I closed the chat out of frustration and reordered with PayPal, and don't have issues so far. Don't bother dealing with Michael's agents if your store pickup order has issues. They don't know what the F they're talking about and just copy paste info. Seems like companies now are maximizing incompetence by not providing their agents with the right resources to actually help their customers and yet we're paying them for this crap. Also, the pickup location was for Atlantic Ave in Brooklyn NY. I hate Amazon but this is why people flock to Amazon; incompetence of these companies let that big retailer thrive.