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*** BEWARE !!!
*** BEWARE !!!! I would suggest potential buyers read this post... I purchased a chair on the website which duly arrived. On constructing the chair it became evident very quickly that the item was poor quality, misaligned screw holes, gaps between plate and base, arm rests not symmetric and very little if any padding in the seat. So I initiated a complaint. They responded and requested me to fill out a claim form on line. I edited all the comments provided photos, a video ...and then the submit button just disappeared. I tried several times just to be certain and it was the same on every attempt. Furthermore I then tried the customer service number....great number 1in the queue....25 minutes later still no answer. I would suggest, as per Martin Lewis advice, you try calling the customer line for yourself to see if they are a reputable company ! Only option is to submit a section 75 as fortunately purchased via credit card