Drake Software
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Very good unless there is an issue
When Drake works well, it is legitimately the best. They answer the phone, the software is easy to use, and the people are really nice - five stars! The downside is if there is a moat around experts, and essentially you need to "escalate" and wait by the phone if your account has operational issues. I do think things eventually get fixed, but it is inefficient. I wish I had asked more questions before automatically taking advice when I renewed, as I didn't anticipate the logistical issues that their suggestion caused. They do try, but if it is a complex issue, it can take some time to fix, and you can't directly contact or maintain people to fix it completely. Eventually it gets done, but it is disjointed and kind of annoying. I will still use Drake, but I do wish I had a dedicated relationship manager on the occasions I needed it.