Premier Property Lawyers
View company profile →
Regret choosing Premium Property…
Regret choosing Premium Property Lawyers. My case handler has been one of the least personable people I’ve ever dealt with—routinely ignoring half of my questions and giving curt, unhelpful responses when they do bother to reply. To make matters worse, they went on leave for a week without notifying us, despite knowing we’re urgently trying to progress as the entire chain is waiting on us. We were left completely in the dark. I’ve chased relentlessly for updates, but communication is practically non-existent, and getting through by phone is nearly impossible. What’s even more frustrating is the way they handle enquiries—case handlers can’t make decisions themselves and must escalate everything to an ‘LTS’ team, adding unnecessary delays and layers of poor communication. We’ve now had one enquiry outstanding for over three weeks while they waited for official copies of the Land Registry—documents that revealed nothing more than what was already publicly available online. They're now going in circles, rehashing previous enquiries that we’ve already addressed and clearly stated we’re happy to waive with an indemnity if needed. They seem completely unequipped to handle anything even slightly outside the norm, and their sheer size only adds to the delay and lack of personal accountability. We’ve been patient and understanding, even though we were hoping to complete before April, and accepted that other cases might take priority. But the complete lack of customer service and ownership has left a bitter taste. Now, heading into a bank holiday weekend, our case will sit untouched for another four days. Would not recommend.