Carolina Cabin Rentals
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I reserved the cabin about 2 months…
I reserved the cabin about 2 months out. About 3 weeks before we where scheduled to go my wife started having some big issues with her back. Against my better judgment, we decided to give it a shot. The 2 .5 hour drive took a toll on her back. Once we got things unloaded I went to to the hot tub tried to turn it on, I noticed no power, I started looking around noticed the it was unplugged. I plugged it in, still no power. After that, I started looking for the firewood. I noticed the firewood rack on the front porch. No firewood was in the rack. About the same time, my wife called me into the cabin, she pointed out several places where she saw ant's. I looked around for a phone number to call. I found it, noticed the cabin had a landline. It took me little bit to get it to work, the issue was the end of the receiver kept coming unplugged. You could tell it was tapped to the base phone, but still sliding out. I was able to get it to work, I called the rental office, explained everything, the very nice gentleman said he would call me back, in which he did. 1) the hot tub has been broken, a part has been ordered, told him that was one of the reason I reserved the cabin. 2) Firewood, he told me that was a extra charge that you would add when making reservation. Mentioned to him, that was never brought up to me. He said he could add the wood, have someone bring it up. I said no thanks, because of my wife's back we would probably have to leave in the morning. 3) Ants. I was told they where going to send a maintenance worker to come out to spray. During this conversation, I was told they where going to refund us 1 day. I said one day is better than none. When we got up the next morning, my wife's back was to bad, we had to pack up and head home. We called on the way home to notify we had to leave, discussed, brought up, I was told that we where going to get a refund for 1 day. As of today, I have not received the refund. I loved the cabin, location etc..We plan to come back, just hope these things will be resolved. Thank you.. Chip Thompson