Home Trust
Read all reviews for Home Trust →
Unacceptable statement notification
I infrequently use Home Trust Visa but did use it on a recent trip. Today I got a notification that "your statement is now available to view online". Today is January 30. The statement was generated January 9. Payment due date is January 30. No prior notifications were sent about my statement being available so the first time they tell me my statement is ready is THREE WEEKS AFTER IT WAS GENERATED. Now my payment will be late, my credit rating will be decreased and Home Trust makes money on my late payment fees. My next email to Home Trust will be to cancel our card. Here is Home Trust's reply to my complaint. No offer to assist with my late payment or anything. If they knew there was a problem WHY DIDN'T THEY NOTIFY CUSTOMERS????????? Statement alerts should be generated when statements are ready. Home Trust is aware of the delay with the notifications this month and is prioritizing its resolution to prevent future occurrences. We extend our apologies for any frustration and inconvenience caused. Regards, Home Trust Company Home Trust Company