Charter Savings Bank
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Poor transaction times
Although the interest rates offered are very competitive, the customer service offered to support the accounts (standard savings and ISA ) are poor. Effecting transfers takes an inordinate length of time, request forms cannot be entered and submitted online, they have to be printed off, filled in by hand and then posted - at some cost - to Chartered, and then there is yet further delay in completing the transaction. It's far longer than any other provider I've ever dealt with. Had enough of them now, so I'm preparing to 'ditch and switch' to a provider with a previously known good track record.