Airport Van Rental
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Horrible Customer service
I rented the vehicle through Hotwire and was as expected charged immediately for the rental. Three days into the rental I was charged again by Airport Van Rental for the same vehicle and amount I had already paid. Six days later I received a refund less $25. I'm still not sure why I wasn't refunded the whole amount. I also had a flat tire on the trip that eventually AVR agreed to pay. I spent 1.5 hrs on the phone after the repair trying to get AVR to pay the tire repair shop. The manager Marcus avoided my calls and I believe told the customer reps to hang up on me as I was disconnected so many times I can't count them all. I never did talk to Marcus and eventually a woman from AVR paid the tire repair facility even though I was told Marcus was the only person authorized to pay.