MSC Cruises UK & Ireland
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What I liked about the cruise was the …
What I liked about the cruise was the majority of the staff special mentions to Carla (Kids Club) Omkar , Michael and rest of staff at Masters of the Sea,Rishabh , Anthony and the teams at the pool bars and the waiters Bali,Sam etc and Imam and his team in the Blue Danube these people helped our experience a lot and credit to them all for their hard work. What I didn't like was the way in which I was spoken to by the manager of the kids club South African and to ask me to have a word with my non verbal disabled daughter and after explaining this to him he proceeded to ask me again to have a word with a 4 year old who doesn't understand. My daughter has been in the kids club on four separate cruises on Virtuosa for 12 or more days and this was the first time anything had been raised about her. My wife and I were extremely annoyed and as a result we didnt take her back to the kids club.Anytime we left our daughter in she was only left for a short period of 1 to 2 hours maximum that gave us a small break. The other thing that annoyed me was the administration before our cruise began and to be awarded an upgrade and informed of this and the money taken from the account then to not be advised that our upgrade had been taken away. I find the whole upgrade process very frustrating and completely ruined the week leading up to our cruise.