Thomas Cook Airlines
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The absolute worst airline ever
The absolute worst airline I have ever travelled with, it seems Thomas Cook Airlines change their baggage rules at a whim. Departing, we had our ticket allowance of 8kg worth of hand luggage. However when checking in for our flight home.... my group of 4, were told we only had 5kg luggage allowance and our 30L backpacks, which weighed 6.3kg (we carry a handheld luggage scale) was overweight. We were charged 67.30 to check in the 2 "overweight" backpacks. You just don't treat (scam) your customers like this. No excuses. My experience with Thomas Cook Airlines has been a learning experience in which I now know I will NEVER fly with them again. If they keep up this kind of behaviour they may have the same fate as Monarch airlines.