RSD Travel
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A company who does not care
It is with regret I write this review, as I rarely write them and I have only once written a poor one. We have been with RSD on 3 occasions and we have very good breaks. You have to accept the high-pressure sales of the carpets, leather and jewellery as this is what makes the holiday affordable. Although they hard sell their “gourmet package” and all-inclusive our view is that sometimes it is a better holiday without (assuming they tell you where you are staying), so you can experience the real life of the local area (although according to RSD, there isn’t anywhere locally!!?) Now our real complaints that RSD should have done something about, Firstly on returning from a Turkey trip, we stopped over in Gatwick, had to deboard, then get back on, now for someone that hates flying, it was not great, but was made worse by taking over an hour to get back on board!!!? and we only went down the steps and then went back through the boarding process. Secondly, this year returning from a Croatia trip, we again had to de board. This time for some unknown reason, we had to virtually leave the terminal before coming back in. Only to find that as we left “Airside” we could not get through security with our Tickets!!!!, We were “Lucky” because we had someone from the airline industry that was able to help, however even with that help it took us well over 2 hours to get back on the plane! Meaning for us and many others train travel home was much later than it should have been meaning that onward travel (as well as parking costs, for some) was invalid and needed to be changed!!!! On both these occasions, I have written to RSD who have not even replied to either complaint let alone make any sort of apology, or indeed say how they might improve what I assume is an international travel requirement. We have now decided that with the sales pressure, they do endlessly push, and now coupled with showing they really do not give a dam about their customer (as is clear, you will note that they never comment on any negative review no matter how well founded). WE WILL NEVER TRAVEL WITH RSD AGAIN.