Blue Ridge Mountain Rentals
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Renters Beware of Poor Service
I would caution renters from using BRMR. We rented "Vilas Retreat" the weekend of 1/17. We had a series of problems with maintenance. To start the front door lock batteries were dead. After waiting an hour for a call they got us in the garage. Then the alarm went off and they didn't have the code. Next we discovered the main floor heat wasn't operating. We obviously asked for help and they said they would get back to us. No one did. The entire very cold weekend without heat on the first floor. Finally, the BBQ had fallen over in the dirt..not burgers as planned. I asked for resolution when we returned and they provided a $283 refund or 19% of our rental and a $100 credit for future rentals. Ridiculous. Insignificant and why would spend more $$ with a company that treated us so poorly.