VENUS Fashion Inc.
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Great clothes. Abysmal customer service
The review is not about the clothes, but about the customer service. I submitted an order on April 27. Some of the items were meant for a wedding I am attending this weekend (May 10th). I gave myself plenty of time to get them. I contacted customer service on Sunday (a full week after I put the order in) to find out where the hell it was. 8 days on and no sign of the order shipping. What's going on? I am told they got overwhelmed with the volume of orders received from their sale. Ok, great, good for you, Venus. But how about letting the customers who placed the orders about the delay?? After an apology, I am told my order will be shipped "tomorrow" (Monday). Given the delay, I asked to have the order shipping upgraded to Express and am told that "no can't do, the order has already been submitted, we can't change it" Monday happens, still no shipping confirmation. But customer service (apologizing again) assures that it will be shipped "tomorrow" (Tuesday). No offer for some credit, upgraded shipping. I even told them if the order cannot ship Tuesday, just cancel it. I'm told "no can't do, you'll have to return the item or decline the delivery". The lack of helpfulness is beyond frustrating. Today is May 9th. My order has supposedly shipped yesterday (Wednesday!) but UPS still has not gotten possession of it. I get the order delay, but the unwillingness to offer any help or compensation for their inability to meet their own rules ("Orders placed with Standard Service shipping will ship within one business* day of order placement") is unreal. --- Update: Order finally arrived on May 16th. Almost 3 weeks after the order was placed. I'm really happy with all the items (again, I love the product, Venus, but you gotta get better customer service!), so I'll add a star.