ZampleBox
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I don't know where to begin
I don't know where to begin, but let me work my way backwards, I am cancelling my account after 3 years. The customer service has declined so much, that I have a $70 order I placed (with Zample Bucks) 2 months ago that I am just leaving behind. The final straw was in my conversation with someone in customer service named Milli who finally responded by saying that I already received it (I didn't) and then she went offline right in the middle of our chat. That's just rude. A few other indicators that the service is just way below par and will eventually kill off this service even though it should be a cash cow. 1) If you look at the oldest reviews here they are mostly 5 stars and occassionally 1 or 2 stars. Compare it to the newest which is mostly 1 star and occassionally 5 star. 2) Many people are disatisfied because of extremely long shipping times. In my case, almost 2 months. They list products that are not in stock, but won't ship your order until the out of stock order is back in stock. That is guaranteed to leave people unhappy, especially with long delays. 3) I just went to see if their ZampleBox facebook page and it is private, requiring approval. The one rule you have to agree to is that you won't complain about customer service, if you do you will get kicked out. Even their group description makes sure to warn not to say anything about how bad their customer service is, about 50% of the description is just on that. There is no other vape subscription service in my area, so in cancelling my account, which I used to love, I am not going any other service to replace it. I would love to, but none exists. I also have $90 of free products that I am leaving on the table. It is because it is that bad. The sad thing is that they practically have a monopoly and their customer service level is killing them instead of this being a cash cow. The have one product, just just different flavors that are probably (or should be) selected automatically, yet they just can't provide decent customer service for whatever reason.