Darwin Insurance
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Keen initial pricing but not confident…
Keen initial pricing but not confident they would perform. I purchased a policy in advance and needed to let them know about an accident after I bought the policy and before it started, so my existing insurance was dealing with it. Called them and was told that I needed to go on to the website TODAY and change it and enter the details of the accident otherwise they would cancel the policy, oh and there would be an admin charge of £27. The website functionality is very limited so I needed to call them back, which I did and was then told that the previous advice was incorrect. I just cancelled the policy before it started and was again told there would be an admin fee, again incorrect. I lost all trust and confidence in Darwin and stayed where I was.