Wheels Motorcycles
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DISGRACEFUL CUSTOMER SERVICE / AFTER CAREWhen you are there to buy a brand new…
When you go to WHEELS to buy a brand new bike the staff could not be more helpful. My son is 19 years old and worked a Saturday job to save up enough money to be able to buy a brand new bike. He did this so that he felt safe & secure in the knowledge that if he had any issues at all, he would be in good hands. This is not what happened, nowhere near. All I can say is that 'Wheels' is extremely helpful when you want to buy a bike but not so much when you need their help if something goes wrong. They will come up with every excuse possible to avoid having anything fixed or even looked at under warranty. They continuously state that you need to read the user manual but when asked where to find certain information, which page to look at they have no idea and cannot answer the question. No matter what you say, it is like banging your head against a brick wall, nothing is heard. My son has been treated disgracefully, dismissed without a second thought and basically hung out to rot. WHEELS, you should be ashamed. Please think carefully before you purchase a bike from this company.