Muscle Food - MuscleFood.com
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£100 Order Never Arrived. No Resolution, No Support
I placed an order with Muscle Food on 20th July. The delivery took four days, which is far too long for fresh food and even worse, it never actually arrived. I first reported the issue on 24th July, and didn’t even receive a response for another four days. Since then, the customer service has been appalling, long gaps between responses, no resolution and no urgency at all. It’s now 6th August, 17 days later, and I still haven’t received my food or a refund. I’ve chased multiple times, checked with reception, searched with my neighbours, and even asked in our residents' group chat. The parcel is nowhere to be found after being left in the busy landing of a communal space. In the meantime, I’ve had to fork out for a new food shop with money I didn’t have, just to feed my family. I’m now £100 out of pocket because of this order. I honestly cannot believe how bad this experience has been. I feel completely ignored and mistreated, it genuinely feels like a scam. I’ve never experienced customer service this poor in my life. I just want my money back. If I don’t hear anything soon, I’ll be filing a chargeback request through my bank.