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Don’t ever rent a car from AutoUnion
I had an extremely disappointing experience with AutoUnion Car Rental during my trip to Bulgaria in December 2024. The vehicle provided suffered a technical battery fault, leaving us stranded. Despite AutoUnion’s policy stating that roadside assistance for technical issues is included, their local representative refused to help, forcing me to pay out of pocket for third-party towing. To make matters worse, AutoUnion has since refused to reimburse these emergency expenses and has not returned my deposit, which has been overdue for several months. Multiple attempts to contact them have been ignored, and they have refused to escalate or resolve the matter. This lack of accountability and customer support is unacceptable. I’ve now escalated this case to the European Consumer Centre. I strongly advise others to be cautious when considering this company.