Power Home Remodeling
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Poor products, poor warranty support, worse general support.
Approximately 10 years ago we purchased 18 windows from Power Home Remodeling. Honestly, they were higher than the average prices we had quotes for, but they included a lifetime warranty. Within a year or two, several of the windows (upper and/or lower section) developed a green, yellow, or brownish "mold" or discoloration within the window panes. We called and PHR honored their warranty and replaced the offending window sections. As the years have gone on, almost every window they installed has developed the same problem - including several of the windows they previously replaced. They always honored their warranty, until... Six months ago my wife called with 5 more window sections that needed replacing. This time she was told that PHR had developed a "new" manufacturing process for their windows and to replace those 5 would cost us $900! That's NOT how a lifetime warranty works. If PHR elects to redesign a faulty window, it is not my responsibility as their customer to pay for it when I have a warranty claim. For some as yet unknown reason (unknown to me anyhow) my wife agreed to this charge, and set up an appointment for the windows to be delivered. That was to happen today, but naturally, it did not. We called PHR and were told that "we were not on the list" for delivery today. After a little more checking, we discovered that PHR charged the wife's credit card $900 YESTERDAY. Odd that they charged her card the day before we were supposed to have windows delivered (that we were not on the list to have delivered). In summary, their product has been poor for some time. Their warranty support used to be good, but is now horrible. Their overall support is abysmal.