first direct
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Staff will keep far more customers than automating
They recommend that you use the automated chat to open an account, so spent 5-10 minutes going through the procedure. Was then told that a human would continue the chat. Human eventually replied to say that sorry, but that particular account was “off sale” at the moment and to please try again in a couple of days! I telephoned instead a couple of days later, spoke to a very friendly and helpful member of staffs who proceeded to open the account without any problems or issues. Please stick with human staff members instead of trying to force your customers to have to interact with untested chat functions, else you will lose far more custom than the small amount of savings you’ll make by ‘automating’.