Dino Decking
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Products are very good BUT….
Dino decking’s products are very good but their customer services is horrific. Their delivery times are inaccurate - I was told to expect delivery on a specific Monday. It didn’t turn up. I called later on the Monday afternoon for an update. The employee said the system changed the delivery date and that I’d get the order on Wednesday. Because of their error and lack of communication, I needed to rearrange a day off and pay for my builder to come to the property on Wednesday only for the decking to not turn up again!! When I contacted customer services, they did not have any explanation or care for the fact that I had taken a day off work and paid for the builder to be on site to start their work for only the decking to not turn up. In fact, I was told that the cost incurred were my issue despite the fact that the delivery dates given were not fulfilled by the company at all. As I say, the product itself is good but if you’re able to collect or arrange delivery yourself then you’ll be better off as their customer service was shocking.