Martin

Jun 3, 2024

Easy to book, good communication. A little difficulty with shuttlebus

Easy to book. Good price. And good communication all the way. But we had a bumpy start, as no shuttle bus arrived at the airport (It was 14 o'clock in the afternoon so still in normal office hours). We waited about 25 minutes to give the bus a chance to "shuttle" between airport and rental office. But nothing happens. Then we starts to call Lavacar Rental to try to contact shuttle service. No one picks up the phone. Finally we write an email. And office replies instantly and the shuttlebus arrives af 5 minutes. Asking at the office why they do not answer phone and why shuttle bus first arrive after sending email. They do not know. But anyway. We got a almost brand new Dacia Duster 4x4 as booked. The car had just had new tires on the wheels (Could still see the sealing on the alloy wheels). But unfortunal the person who had put the new tires on did not recalibrate the pressure sensor. So we started out with a car the had yellow warning lights for puncture or check tire pressure. So our first stop was just 2 minutes after leaving office to check for pressure and reset warning. After this everything was perfect. Nice to have such a new car. We returned the car 4 o'clock in the morning. Again no shuttlebus, but this time the driver answered the phone immiediatly and got to the office within 5 minutes. He just needed to finish charging the shuttle bus. So everything worked well.