EN
Energy Ombudsman
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Powerless, pointless.
After 12 months of hellish treatment from EDF we eventually resorted to the Ombudsman in the vain hope of finding assistance. Despite upholding my points and agreeing with everything at fault on the suppliers part, we've been told there's nothing the office of the ombudsman can do other than tell EDF to offer a written apology and £50 goodwill. No mention of fixing the problem. It would appear that this organisation is simply a waste of time and money. Sad, as the point of contact was polite and empathetic - they seemed to genuinely care. *edit* "It's not within our remit". There you have it, straight from their own mouth. Powerless and pointless.