Energy Ombudsman
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Really helpful and got us a result
We had a bad experience with Scottish power after they billed us over £5000 for gas and electric. We called them and they told us they would investigate it as they had a different gas meter in their system. After 2 and a half months of trying to get it resolved, while they will still taking £452 a month. Once they called they offered no explaination, just that they would reduce the direct debit. So we had to ask the ombudsman to contact them with our complaint before Scottish power eventually offered some resolution with a goodwill payment. We couldn’t have got this far without the ombudsman. We spoke to Nicola who was very helpful, and clear in her communication and we got results back very quickly. Really great service. We would highly recommend if you are having trouble getting through to your energy provider if you have a dispute.