Bristol Water
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Delightful to deal with as usual !
Phoned to give final meter reading for my business which we have had to close down due to serious illness of my partner. Been a very stressful time and having serious issues with Energy Companies. However, phoning Bristol Water billing to give a final reading and sort out the account was a delight. JENNY who took my call was bright and cheerful, even late in the afternoon. She made me feel valued and dealt with the enquiry really efficiently. The last week has been a very emotional time closing the family business after 25 years and JENNY'S comments made me feel so much better. I always find dealing with the accounts department at this company a simple delight as they all seem to enjoy their jobs. Someone somewhere higher up the pecking order is clearly doing the right thing and encouraging staff. A shame so many other companies cant take a leaf from BW's book!!!